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Delivery Charges & Information

e-cloth - Delivery Charges & Information

We aim to process and dispatch your order within 3 to 5 working days.

If any items are out of stock, we will contact you and arrange a delayed delivery for free. 

Deliveries would be done by Hong Kong Post or SF Express services. In normal circumstance, you will receive your order within 7 working days and in the situation that you have not received your order after 7 working days, please contact us immediately. 

We are pleased to deliver to you both inside or outside Hong Kong. Please see below for the delivery charges that apply.

Band 1a: Hong Kong area under HK$ 100 : HK$50 charge 

Band 1b: Hong Kong area over HK$100 : Free to all commercial/office areas and SF Express collection points. For Direct home delivery, extra $20 delivery charge will be collected by the courier. 

Band 2a: Macau and China  : HK$50 (excluding ‘large items’ such as mops)

Band 2b: Macau and China : HK$100 (including ‘large items’ such as mops)

Band 3a: Other Asian countries including Japan, South Korea, Indonesia, Philippines, Taiwan, Malaysia, Thailand, Vietnam, Singapore: HK $150 (excluding ‘large items’ such as mops)  

Band 3b: Other Asian countries including Japan, South Korea, Indonesia, Philippines, Taiwan, Malaysia, Thailand, Vietnam, Singapore: HK $220 (including ‘large items’ such as mops)

Band 4a: Rest of the world: $200 (excluding ‘large items’ such as mops)  

Band 4b: Rest of the world: $300 (excluding ‘large items’ such as mops)  

Order delivered in 7 to 10 working days.
* Because of the high cost of delivering the Mop, international orders may be subject to a higher postage charge, dependent on the size and weight of the products ordered. If additional postage is required, you will be contacted once the order has been received. If the charge is not acceptable to you, the total order amount will be refunded.

If you have any other queries regarding international orders please email us at info@e-cloth.com.hk with your requirements and we will be happy to help.